Executive - Tele Desk

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Executive - Tele Desk

#1, Radial Road, Pallikaranai, Chennai – 600 100, Tamil Nadu, India

Post Date:

2023-10-16 16:20:38

Designation:

Executive - Tele Desk

No of Opening:

Views / Applied :

470 / 18

Post Status:

7 month(s) ago

Job Details

Department

Others
Career Level

Executive - Tele Desk
Total Years Experience

1 - 3Years
Gender

Any
Job Location

Pallikaranai
Quaification

Any UG

Job Description

We are looking Telecaller for Dr.Kamakshi Memorial Hospital,Pallikaraanai. Roles and Responsibilities Executive Teledesk • Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly. • Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient. • Answers queries on telephone & make appointments for the patients, over the telephone if necessary. • Information about Hospital, such as location of departments/offices, employees within the organization or services provided. • Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups. • Maintains departmental records and files and takes care of Department equipment. Participates in departmental meetings and related in-service educational programmes. • Attends training courses related to new task, if required. • File registration and make appointments for the patients. • Enter Patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.

Specialisation

teledesk

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