The terms and conditions set out hereunder for Online Payments being offered by PAYTM("Payment Service Provider") linked with www.drkmh.com ("Website") are applicable to any person ("User") who is intending to avail of the services of Dr.Kamakshi Memorial Hospitals Ltd. ("DRKMH"). By accessing this website, the User is deemed to have read and accepted the terms and conditions of Online Payment Gateway.


The User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at his/her own risk and responsibility. DRKMH makes no representation of any kind, express or implied, as to the operation of the Payment Gateway.


User may pay bills by using a PAYTM/ANY Wallet, Debit/Credit Card, Internet Banking Account or through any BHIM/UPI ID. User submits and agrees that the details provided by the User to the Payment Gateway for payment transaction processing will be correct and the User shall not use a debit/credit card, which is not lawfully owned by the User. User agrees that when the User initiates a payment transaction and/or issue an online payment Instruction and provide Users PAYTM/ANY Wallet, Debit/Credit Card, Bank or account details.

User warrants that he/she is fully and lawfully entitled to use the said Debit/Credit Card or Bank Account for such transactions.

User is responsible to ensure that all the PAYTM/Any Wallet, Debit/Credit Card, Bank Account or BHIM/UPI details provided are accurate.

User is authorising the debit to the nominated PAYTM/Any Wallet, Debit/Credit Card, Bank account or BHIM/UPI ID for the settlement of bills selected by the User along with the applicable fees.

User is responsible to ensure that enough credit is available on his/her PAYTM/ANY Wallet, Debit/Credit Card, BHIM/UPI or Bank Account at the time of making the payment to permit the payment of the bill/s selected by User inclusive of the applicable fees.

Convenience fees shall be levied for Online Payments using any payment channel (Credit Card/Debit Card/Net Banking/Wallets & Cash Cards). Convenience fee can also be referred to as Internet handling fee. Convenience fee can be either a flat fee (Net Banking) or a percentage (Card Gateway & Wallets & Cash Cards) of the amount that you pay depending on the payment mode selected


It is the sole discretion of the DRKMH to refund the Fees/Charges received through online for the intended service opted by the User. In the event of a refund of the amount to the customer for any reason whatsoever, the amount will be refunded through Payment Gateway Process only to the account of the User who initiated transaction. No cash refunds will be made. Such refund will be in effect within a reasonable time frame, subject to deductions as may be applicable

Refunds will be allowed and made online only if the service is not rendered by DRKMH for any reason after receiving the payment, or cancelled for any reason, subject to the internal Cancel policy or the amount deposited exceeds the bills for the services rendered by DRKMH.

In case the Website or Payment Service Provider's webpage, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options,

  • In case of a debit from the account, ensure that the user does not make the payment twice and immediately thereafter
  • Manage your payment option to validate your recent transaction.
  • Contact online support desk at DRKMH for confirmation of payment.
  • If Bank Account is not debited, the User may initiate a fresh transaction to make the payment.


DRKMH is providing this service to the User simply as a matter of convenience. DRKMH expressly disclaims any claim or liability arising out of the provision of this service. User agree and acknowledge that he/she shall be solely responsible for his/her conduct and that DRKMH expressly reserves the right to terminate his/her rights to access/use the service at any time it deems fit.

DRKMH, its affiliates or employees shall in no way be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or any other intangible losses arising out of or in connection with the access to or usage of the Payment Gateway service.

DRKMH assumes no liability whatsoever for any monetary or other damage suffered by User on account of any delay, failure, interruption, or corruption of any data or other information transmitted or any interruption or errors in connection with the use and operation of the Payment Gateway service.

DRKMH will not be liable for any failures in the external link or for any fraud perpetrated either at the payment gateway and/or at the Payment Service Provider's end that could take place during or after the time of User making payment.

User agrees, understands and confirms that any personal data including details related to debit card/credit card or Bank accounts submitted by User during the time of making payment is transmitted over the Internet and is susceptible to misuse, theft and/or fraud and that DRKMH has no control over it.

Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by User, DRKMH does not in any way guarantee that the use of the payment gateway will not result in theft and/or unauthorized use of data over the Internet.

No warranty, representation or guarantee, express or implied, is given by the DRKMH in respect of the operation of the service.

Any dispute relating in any way with User's visit to this Site or usage thereof shall be submitted to a sole arbitrator appointed by DRKMH under the provisions of the Arbitration and Conciliation Act, 1996 and rules framed there under. Then venue of arbitration shall be at Chennai or in case of any courts, then to the exclusive jurisdiction of the courts at Chennai.


The User agrees that, to the extent required or permitted by law, DRKMH and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to DRKMH. The User agrees to be contacted via e-mail on such mails initiated by him/ her.

In addition to the information already in the possession of DRKMH and/ or the Payment Service Provider(s), DRKMH may have collected similar information from the User in the past. By entering the Website, the User consents to the terms of DRKMH information privacy policy and to DRKMH continued use of previously collected information. By submitting the User"s personal information to DRKMH, the User will be treated as having given his/her permission for the processing of the User's personal data as set out herein.

DRKMH reserves the right to change the terms and conditions for online payments without any prior notice, from time to time and the current version might be that published on this website. DRKMH reserve the right to decline the acceptance of an online payment if your account is in default for any reason. DRKMH may also make additions/deletions/alteration to the services offered, at its sole discretion. DRKMH reserves the right to withdraw the service at any time at its discretion.

The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force. By proceeding ahead with the payment process the User is deemed to have read the contents of this Website, agreed and provided his/her express consent to the Terms and Conditions as mentioned above.