Guest Relationship Officer

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Guest Relationship Officer

#1, Radial Road, Pallikaranai, Chennai – 600 100, Tamil Nadu, India

Post Date:

2026-03-26 10:11:12

Designation:

Guest Relationship Officer

No of Opening:

Applied :

Post Status:

9 days ago

Job Details

Department

Patient Relations
Career Level

Guest Relationship Officer
Total Years Experience

0 - 3Years
Gender

Male
Job Location

Pallikaranai
Quaification

Any UG

Job Description

Key Responsibilities 1. Patient Registration & Admission Register patients in the Hospital Information System (HIS). Handle OP/IP registration, admission, and discharge coordination. Verify patient details and maintain accurate records. 2. Appointment & Call Handling Schedule and manage doctor appointments. Attend and respond to incoming calls and patient inquiries. Provide information about hospital services, consultants, and timings. 3. Billing & Payment Handling Generate OP bills and collect payments. Handle cash, card, and digital transactions accurately. Issue receipts and maintain transaction records. 4. Patient Service & Support Greet and assist patients and visitors in a professional and courteous manner. Guide patients to appropriate departments and services. Handle patient concerns and escalate when required. 5. Coordination Coordinate with doctors, nursing staff, billing, and other departments. Ensure smooth patient flow within the hospital. 6. Documentation & Compliance Maintain proper records and reports related to front office activities. Ensure adherence to hospital policies, customer service standards, and NABH guidelines.

Specialisation

(1)Good Communication
(2) Basic Computer Knowledge

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